Standard Return Policy
We will gladly accept returns on most new, unopened items within 30 days following the original shipment date. Simply contact us to obtain an RMA (Return Merchandise Authorization) number BEFORE you ship the item(s) back to us. For faster return process, please include the following information when emailing for an RMA number: customer name, invoice number and nature of the problem. You will then need to include the RMA number in the address field of your package. DO NOT write anything on the original manufacturer’s packaging box. RMA number is very important to ensure proper tracking and handling of returned goods. Please do not return any product(s) until you have received an RMA number.
Please send the return package to this address:
The Art of Beverage
ATTN: RMA Dept.
P.O. Box 1108
Cupertino, CA 95015
USA
Please be aware that certain items are NON-RETURNABLE and NON-EXCHANGEABLE, such as:
- Items purchased on final sales or clearance.
- Special order, custom color, or build-to-order items (e.g. Personalized products) items.
All returned items must be returned in original, sealable and unused condition with the original packing materials, including (and not limited to) original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Please make sure that the returned items are well-packed (especially for fragile items). We strongly recommend you to fully insure your return shipment in case it is lost or damaged in transit. You might want to consider using a carrier that can provide you with proof of delivery for your own protection. Customers are responsible for shipping costs to return product.
Once your return package is received, we will inspect the merchandise and process the refund. Shipping and handling charges are not refundable (unless there is a manufacturer’s defect or an error on our behalf). Items ordered using a shipping promotion will be refunded less the actual shipping costs incurred by us.
Personalized Items
Unless there is a manufacturing error or product defect, due to the nature of the products being individually made for each order, personalized items cannot be accepted for return or exchange. Please review your engraving or personalization text carefully before submitting your order because it will be printed exactly as you submit it.
Damaged or Defective Merchandise
The quality of our products is guaranteed and all items are inspected before leaving the warehouse. However, in the event that something gets damaged during transit, we will replace any damaged or defective merchandise free of charge. Please notify us immediately (within 7 days) after the delivery. You might be asked for photos of the damaged items (if the damage is obvious) for easier and faster return process, or to ship it back to us, in which case we will provide the return shipping label for your return package. The defective item has to be returned within 30 days following the original shipment date for a valid return or exchange. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. If however, the items that are claimed to be defective and shipped back turn out not to be the case, we will issue the refund less our actual shipping costs which include the freight to and from the customer. Our “actual shipping costs” are not the economical Standard Ground rate that we offer our customers when the products are purchased.
Missing package
In most cases, you will be able to track the whereabouts of your package from the tracking number we give you. If you suspect that your package has gone missing in transit, please contact us immediately.